FAQ for Parents
Do you photograph siblings?
Absolutely. If more than one child attends the school, they will be photographed together and separately. You will receive a beautiful gallery for each child with sibling images likely being in the youngest’s. Both gallery orders can be placed at the same time!
Do you photograph infants?
We specialize in photographing children ages 6 weeks to 6 years, so even the littlest “students” will have their portraits taken. We bring a little seat poser for assisting in sitting up and often have a basket or little couch to add an additional pose. We are sure to verify sitting capabilities and belly temperament before giving those a try.
When do I need to pay for pictures?
We do not require you to pre-order before seeing the images. You’ll make your selections in an online gallery a few days after the portrait date!
What types of payments are accepted?
Online ordering accepts all major credit cards via Stripe. For families that do not have online ordering access, payment can be made via Venmo, Cash App, cash, or money order.
Do you sell digital downloads/digital files?
Yes! We offer a variety of options for digital purchases. Downloadable files are made immediately available as soon as our site processes the order.
Can Grandma/other extended family members purchase photos?
One of the wonderful things about the online gallery is that anyone with the passcode (or forwarded link) can place an order. If your family members are out of state or not local, they can still have their orders shipped directly to them!
*Please be sure to send access codes to family members. Due to security, MXM Photography will not provide access to anyone but primary caregivers, as stated by the childcare center
Can I see the photos before ordering? How do I order?
Absolutely! Proofing galleries are one of MXM’s many perks! All ordering is done online via a password-protected gallery. There is no pre-printing or viewing at pickup to purchase.
How long does it take for portraits to arrive?
Orders are batch-processed two weeks after being released for purchase and shipped directly to the center from a 3rd party lab in NY. Any orders that come in after are shipped directly to parents and usually arrive within about a week. Parents have TWO SUNDAYS to place their order once galleries are released in order to receive free shipping to the center.
My child was absent or did not want to cooperate. What can you do?
For any child who was not photographed or refused to be photographed, check the reshoot options or check out another local WF photographer for a more personalized session!
My child’s school/daycare has a different photographer or does not have one. How do I recommend MXM Photography for next season?
Take a look at the Parent Ambassador Program. It has rewards for parents whose schools book a portrait session with us, and it’s super easy to do!